AT& T vs Verizon - Compare Verizon & AT& T Wireless Service. Plans – Plans in my range were very similar to Verizon, no difference there. Phones – Had their ups and downs, much larger selection online. I came in the day after the i. Phone release and they were obviously sold out. I wasn’t looking to spend quite that much but after playing with the model in the store, I probably would’ve caved if one was in stock.
Customer Service – CRAP. I go to the same AT& T store every time and its always busy so there was no surprise there. I meandered (yes, meandered) around the store for at least 1.
I wasn’t able to speak to an AT& T representative. From my previous experience, the in- store folks are as helpful as AT& T will let them be. Unfortunately, AT& T makes you direct any further problems, questions, etc. The only difference was instead of 5.
AT& T (which I’ll never use), I get unlimited night and weekend minutes at Verizon. Phones – No i. Phone here but thats probably a good thing for my wallet. Verizon offers some interesting features like mobile TV and navigation which is available for a fee. Verizon’s phone are similar to AT& T’s but offer some of these extra services if you subscribe. Customer Service – MUCH better than AT& T. First of all, we were greeted at the door. The Verizon store was equally as busy as AT& T but they must have had atleast 1.
AT& T the day after the biggest event in the history of that company. Seriously, how do you only have 5 people working the day after you released the i. Phone? I worked with the same Verizon representative the whole time. It sounded like they aren’t allowed to help other customers until you are done with them. I did notice afterwards that if they didn’t have any employees available to help you, they put your name on a list so they can help people in order which is something very irritating over at AT& T. In the back of the Verizon store, they also had a tech support desk which I had never heard of. You can actually bring your phone into the store, and they attempt to fix it there.
I’ve probably sent 5 AT& T phones back to get fixed or trade for a refurbished phone. My sister- in- law who was with us, was having problems with her keypad. She took it in with us and came out with a refurbished phone right on the spot. That would be nice.
You can probably guess I went with Verizon and got a new phone and a 2 year chain contract. It’s only been a couple days but I am pretty pleased so far and would recommend my local Verizon store over the local AT& T store. Maybe they vary from city to city but the customer service and tech support at the store I visited was far superior to anything I have received from AT& T. Want to give your 2 cents?
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